Social Media - Get what you pay for!

Social media is getting major attention. There’s no doubt about it. More marketers (locally and definitely abroad) are considering their media strategies and approach in terms of social media. More companies are developing social media policies for communication and more businesses understand that South African internet usage is escalating and consumer behavior is changing. “Word of friend” is becoming KING! Social Media is free? A big question on most people’s mind - does it pay? Can I get ROI? We’ll it’s hard for something to be perceived valuable if it’s also “free” and “anyone can do it” – right? Wrong! Everything can be free if you know how to do it! Google is free but companies outsource their SEO, their Google ad campaigns, and website design to name but a few - Why? Because there are expert professionals that specialize in it, do it every day all day long. Likewise with social media - It should be approached strategically, handled by professionals - people who do this on a daily basis; have cut their teeth in the grind and have concrete results to prove their worth. There are a myriad of different social platforms and all have their merits. People have different tastes and using one social network over another depends on their network and what they want to communicate or collaborate on e.g. LinkedIn versus Twitter. Each platform has many tools and mechanics that make it work. Knowing how to leverage these tools makes all the difference. This is not a part-time job and when done correctly is arguably far more powerful than traditional media. Does this resonate? The general trend is for companies to create a Fan Page or Group – the first to join are fellow employees; family and friends, thereafter fans dribble in. Companies that have a few thousand fans believe they have achieved great strides on Facebook – but have they? Your fan base should be a significant percentage of your foot traffic or customer base. To do this one needs to know what they are doing in this space. Think of it like this: You have a footprint of say 1 million customers and have a fan base of say 5000. That’s 0.5%. You have not by any stretch of the imagination, leveraged the power of social media. But if a brand had a 20% following (200,000) then you would have significant leverage and power with your customer base and what comes next would be endless. Achieving this is certainly not free! What’s your goal? Getting what you pay for is about your goal. If your goal is to have conversations then are you planning for that conversation and where it will go or just hoping you can handle it on the fly? If your goal is to sell your product then are you planning on how to talk about your product or service in a way that is relevant or just hoping you can email the brochure? If your goal is to foster a community then are you planning on how you leverage social networks to find the people you need to speak with? Or are you just putting up your Facebook page and hoping? Brands that understood their goals Dell - They knew what they were doing. They started in 2007 by posting offers and responding to questions on Twitter.com/DellOutlet—and have to date earned more than $3 million in revenue attributed directly to their Twitter activity. It is also driving interest in new products in that people come from @DellOutlet on Twitter into the Dell.com/outlet site and then ultimately decide to purchase a new system from elsewhere on Dell.com. Brands like Zain Africa, Starbucks, Coca-Cola, Sun Microsytems and Burger King – they get it. Brands are missing the boat So many brands have followed advice (albeit incorrectly) and started a Facebook Fan Page/Group and have no idea how to make this work for the brand and the customer. Alternatively they have opted not to have a social media presence at all. But no presence creates a void that will in all likelihood be filled, whether a brand likes it or not. A new study released by enterprise wiki provider Wetpaint and the Altimeter Group shows that the brands most engaged in social media are also experiencing higher financial success rates than those of their non-engaged peers. Those brands that were the most engaged saw their revenue grow over the past year by 18% while the least engaged brands saw losses of negative 6%. More facts: Rice University's Jones Graduate School of Business conducted a survey recently and documented the first evidence to support the concept that Facebook Fan Pages are an effective way to market. If a brand embraces the power of social media then it’s not about finding free tools or hiring an intern to handle the company’s most important presence (social media). It’s about adopting the right resources and professionals to create a holistic approach; leveraging all media and not comparing the cost of social media versus other media. Rather appreciate the value of the space - if done right, you’ll get what you pay for. ©2010 Popimedia on Social | PostNet Suite 366, Private Bag X1, Melrose Arch 2076

Making social media work

Four things that will make getting into social media make more business sense

It seems that everywhere you turn there is something being said about social media. According to research* the use of social networking increased by 21% worldwide in 2009. While it’s growing and more and more people are talking about it, it also seems that most businesses are still trying to understand why they should be using it in the first place. What’s that about?

1. It’s all about the bottom line

Well, the why is related to “how and what” a business does to engage in marketing with the aim of creating an opportunity for a transaction - that means sales. Why do businesses exist? Primarily to create value, attract a market who wants the value and engage the market in transaction. Again that means … yep sales.

How then does social media become about sales and not just messaging, conversations and feedback? By understanding that social media’s very point is about engagement, interactivity and completely solicited information in a friend to friend referral sense, this makes it a highly effective channel to gain solicited and qualified leads. Leads handled properly turn into quotes and quotes mean sales. All you have to do is know how to ask in the right way.

2. Replace your push with pull

The “how” of how business engages with consumers, has changed from “push marketing” to “pull marketing” via relevant and relative conversations and interaction that attract the market you seek, to you. That really boils down to the fact that digital has a quality that no other medium has – the power of viral. Most marketers want viral. Why? Because viral is really just good old fashioned “word-of-mouth” and viral means money spent to make a transaction opportunity “better bang for your buck”.

In the traditional direct marketing models you can expect a 2% to 3% conversion rate. Yep that’s right 3% is considered good. But social media done right can give you at least 20% - If not 40 to 65%! That’s what most companies want. Leads that convert to sales and as many as possible.

If you make viral your priority with any activity in social media then you easily move from the push of a static online banner ad to the pull of an interactive competition, promotion, game video, widget etc.

3. Word of mouth (still) rules

Advertising relies on cool design, creative concept, clever words and often quite an enormous leap of faith by the consumer to follow and make a transaction opportunity real. PR relies on influencing the influencers to get the message across. Social media is about one friend telling another friend. Forester’s research says that a friend’s opinion is the most trusted source – weighing in at a whacking 83% trustworthy. Well then where would you spend your buck to make a sale?



Social networks are popping up left right and centre. Social networking provider Ning hosts half a million “self made” social networks on its platform. This from Ning’s launch in February 2007. It’s tempting to think “I'll just create my own Social Network then”.

Social media means changing how you market and conduct your marketing, it’s also about giving over some power to the consumer not necessarily creating your own collection of people.

So to be effective in a space that has a different “how and what” is best to head for where you can find critical mass.

Numbers give you safety but numbers also give you leads.
The stats say that Facebook grows weekly by 5 million people. The service has gained around this amount every month starting about midway through last year, and it doesn’t appear to be slowing.

Well of course you might say- “Well that’s America where everybody is connected to the Net”. But Facebook’s market in South Africa is hardly shabby... a cool 2.4 million. Gaining access to an audience of 2.4 million Facebookers tomorrow seems like a no brainer. Leveraging that audience to interact with your brand just makes sense.

More about Popimedia Innovations

Popimedia Innovations is an Interactive Social Media Marketing Services Company providing a full-service online marketing service with a unique focus on interactive and viral marketing.
With over 100 Social Media campaigns across many industries under their belt, Popimedia Innovations’ brand of social media marketing is recognisable by its leverage of social media networks like Facebook and its definitive success in terms of lead generation for clients. Popimedia Innovation’s services deliver results for marketers venturing into the social media space.

For more information visit innovations.popimedia.com or contact us on 011-268-2640.