Facebook Finally Adds 'Reply' Option to Comments

by Camilla Gildenhuys


Facebook announced yesterday that, after months of testing, the 'Reply' option is being rolled out to comments. Community Managers everywhere rejoice!

In their statement they said:

We've built a new feature that will improve the quality of conversation on your page: Replies. Starting today, you will be able to reply directly to comments left on your page and start a conversation thread. The most active and engaging conversations will be shown at the top of your posts.

There are 2 ways that we see Replies aiding us in everyday community management and page appearance:

1. Community managers can directly address fans comments and queries in a post: This allows one-to-one type engagement with fans even through there are multiple conversations occurring on a single post. It "will make it easier for you to interact directly with individual readers and keep relevant conversations connected," said Vadim Lavrusik, Facebook's journalism program manager, in an official blog post
2. The best conversations will be viewed: Facebook's algorithm allows for the best conversations to be seen at the top of the post. In this way fans won't wade through tens and hundred of comments, they'll get what they may want to see right under the post itself. Now, we still have to see what Facebook deems 'the best' (whether it be most replies from brand, other people, etc) but we're hoping it sits in the brand's favour. In saying this, we recommend that negative sentiment and commentary be taken offline to avoid highlighting of damaging conversations. 

You can start using Replies from today! There will be a banner under the Page's Admin Panel prompting you to 'turn on' Replies. If you don't opt in now, Facebook will do it for you automatically on 10 July 2013.

Replies is currently only available on desktop, but will be made available on mobile in the future.

Facebook updates their cover image policy

by Camilla Gildenhuys

We're happy to announce that Facebook has updated their policy regarding cover images which results in an anything goes approach. Well, to a degree...
This is the previous policy regarding cover images:

Cover photos cannot include:
A. Price or purchase information, such as “40% off” or “Download it at our website”.
B. Contact information such as a website address, email, mailing address, or information that should go in your Page’s “About” section.
C. References to Facebook features or actions, such as Like” or “Share” or an arrow pointing from the cover photo to any of these features.
D. Calls to action, such as “Get it now” or “Tell your friends”.
Covers must not be false, deceptive or misleading, and must not infringe on third parties’ intellectual property.

So really that left a picture with perhaps the brand logo and campaign name. 

This is the latest statement released by Facebook on 11 March 2013:

What are the guidelines for my Page's cover photo?

All cover photos are public. Anyone who visits your Page will be able to see the cover photo. Cover photos can't be deceptive, misleading, or infringe on anyone else's copyright. You may not encourage people to upload your cover photo to their personal timelines.

Cover photos must be at least 399 pixels wide and may not include images with more than 20% text.

So really it means that Facebook don't mind if you promote your business, a campaign or an application in the copy, just as long as it doesn't exceed 20% of the image.

Here's a way to determine whether your image is using 20% or more or less, from socialfresh.com:

If you overlay a 5×5 grid onto your image, and your text fills more than 5 boxes of the 25, it will fall foul of Facebook

This passes muster

This doesn’t.

In conclusion, remember Facebook's general advice on posting images to maximise engagement:

• Photos should include real people and real things. User sentiment research shows that emotions triggered by images of real people, real situations, and real objects, are more lasting and compelling than those with words or text.
• Text or text overlay should be minimal. Text in photos from friends is rare, so text in photos from brands is seen as inauthentic and generates negative reactions.
• Brand logos, campaign slogans, and taglines should be used sparingly. Consider using a photo of your product in action instead of overlaying your brand logo or slogan on an unrelated image.
• Keep it simple.

 

The Story of the 2 cons

Click on the link to read the story:

The Story of the 2 Cons -1_web.pdf

Facebook Timeline: Do you Speak Brand?

By DonoWhite

It’s a guy thing, a girl thing, a techno thing, brand thing, your thing, my thing, our thing. True but Facebook is becoming more than just a ‘Thing’ in the world after the Facebook Marketing Conference (fMC) held on 29 February 2012 at a packed Museum of Natural History in New York.
For Africa, which is home to some of the world’s fastest growing economies, it’s a winning scenario for brands to truly make themselves heard. 

Facebook transforming Marketing – Colour up digital
Coming out of fMC, a couple of new elements to the platform will assist brands in social media to yield positive returns. With the goal to connect brands and humans, the Time line concept is introduced. This rich and customisable canvas allows brands to customise cover images, avatars (or ‘profilics’), integrate applications, gestures, as well as pin and star content at the top of the time line to intrigue and keep potential new fans as companies express their identities.
Sheryl Sandberg, COO Facebook: “It enables brands to find their voices and have genuine potential relationships with their customers”. 

Starbucks showing off where your existing tabs will be positioned, talking about, and cover image.

Part of the users experience starts with the primary sense of sight, so give them eye candy.  Pages using the new timeline, set to come in on 30 Mach 2012, will need to create a Gestalt and make the elements work together as an enticing whole and give fans pure sugar, pure sweetness and make it Roar with Flavour.

1. Premium Offers – Drive it

Advertising models are out with the static and it is in with a breath of fresh air. Everyone on Facebook is accustomed to those Market Place ads sitting on the right hand side of the newsfeed, measuring user’s interaction with brands via click throughs.
With new Premium Offers, You always get something out as brands are brought to life and into stories, filtered into target audience’s newsfeeds, even if users or their friends are not fans of the page. Here a brand’s content is the ad, whether a status update, image or video.  

2. Reach Generator – Touch the impossible!

Moving toward a broadcasting model, Premium ads can be re-run in the newsfeed of the target audience. As the elements of Timeline and Premium offers work together, fans start becoming brand ambassadors of the page. It is the Reach Generator Product that helps brands interact with a fan or potential fan and have us all working Today, Tomorrow, Together.
In comparison to a page’s reach of only 16% today, Reach Generator will ensure that up to 75% of fans see a page’s content every month and therefore increase ROI.  Now we can truly target your friends and their friends, and their friends. 

3. Facebook Mobile – Where ever you go!

In 2010 Africa, with its population of 1 Billion and 500 million cellphones, mobile is the number one way to access the internet.  It came as sigh of relief for South Africa, as well as other top mobile users like Nigeria, Kenya, Egypt and Ghana, Facebook now caters for people on the move with premium ads filtering into the mobile version of the network.  Globally Facebook says it will have access to 845 million users across all internet spheres. For South Africa we can say we have reached the possible. 
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Africa’s mobile use in context (source: praekeltfoundation)

4. New Offers- So Much More 

What’s novel in the house of Facebook is that stories will appear to users as they log out, ensuring they don’t leave home without it. Additionally, Brands will be able to engage in private discourse with fans. The personal touch of 'helping you', the fan, will lead to less distraction on the wall and increased customer satisfaction. 

5. Content- The power is now in your hands

“Brands on Facebook are the best content creators”, revealed Facebook VP of Product, Chris Cox a fMC . Content is still king, even more so now that it will become part of the advertising exposure. Coca Cola has plotted their entire history in Timeline and Kia has turned their timeline into a virtual show room. 

History Today with Time Line and your relationship with the brand revealed 
Coupled with real time analytics, the ORM team must work closely with the Community Managers to understand what content should be promoted, starred and pinned. More than ever it is time to innovate! 

Window Shopping: Real life product experiences go digital 

Ultimately the true indicator of these changes will be judged by the fans. When they feel over exposed and invaded they may jump to Twitter, where there are only Promoted Tweets, or take to Google Plus, to spend time in video based ‘Hang Outs’. It will now come down to content being interesting on Facebook to keep the fan. Despite the changes, the rule will still be the same- don’t just keep the fan, ENGAGE! 

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More about Popimedia Innovations

Popimedia Innovations is a Specialist Social Media Marketing Company providing bespoke social media marketing solutions with a unique focus on interactive and viral marketing.
With extensive experience in Social Media strategy development and campaign creation across many industries, Popimedia Innovations' brand of social media marketing is recognisable by its leverage of social media networks like Facebook delivering results for marketers initiating social media activities.

Facebook’s New Open Graph

Will it change the Web forever?
Since its launch in 2004, Facebook has fundamentally changed the way interactions occur online. Fast forward to February 2012, and Facebook has 845 million active users representing a sizeable portion of the worldwide internet population. Allowing the world to be more connected, Facebook plans to extend these connections to all corners of the web with its open graph.

What exactly is the open graph?
In a nutshell, the open graph is Facebook’s technology allowing companies developers to turn their data into objects Facebook users can interact with through real-world actions.
Mark Zuckerberg calls this “The most transformative thing we’ve ever done for the web”. He claims that these connections are happening all over the world, and "if we can take these separate maps of the graph and pull them all together, then we can create a Web that's smarter, more social, more personalized, and more semantically aware."
[wpvideo gM9iiv2x]
F8 keynote introduction

The good news is that not everything will be seen. Open graph actions are only posted to the ticker, on the right side of the Facebook Timeline, and in the user’s timeline. Only if Facebook starts to notice interesting trends relating to the same action types will aggregated information be displayed in the newsfeed. 
 It seems that Facebook is forging its way across the web to personalise everything. Zuckerberg claims the web is at a turning point, because “up until recently, the default on the Web has been that most things aren't social and most things don't use your real identity”. The open graph will result in a world where fan’s identities will no longer be defined by things just on Facebook, but rather by actions all over the Web. 

Facebook Places – bigger is definitely better

Location based services leapt onto the South African centre stage in a big way last week when Facebook announced the local availability of Facebook Places. The application is designed to help people share information about where they are, connect with friends who may be nearby and find special offers from their favourite retailers, restaurants and entertainment venues.

Facebook's new Places feature lets you share your current location by "checking in" from your smartphone. For businesses, claiming and managing a Place page is a must. Plain and simple, it is a promising new way to connect with customers, prospects and partners.

But what makes this announcement so significant?

It is about sheer volume. Compared to Foursquare with almost 8 Million users globally, Facebook with more than 600 million people already using the platform and close to 4 million in South Africa alone is set to become THE location based service provider of choice.

How does this add to the services that Popimedia already offer?

From a marketing point of view, the sky is the limit and in this instance bigger is definitely better. It now becomes easy for big and small businesses and consumer products in South Africa to leverage Facebook Places for any number of marketing initiatives from loyalty and rewards programmes to creating awareness about new products and special offers. Competitors like Groupon and Google Latitude have a lot of catching up to do as Facebook becomes more ubiquitous.

So is the Facebook Places announcement a big deal? Absolutely.

What are the options for small business owners without a budget for afull scale marketing campaign

via multimedia.avusa.co.za

See Ryan Silberman, Chief Operating Officer at Popimedia, speak to Summit TV.